Shipping and Return Policy

Thank you for visiting and shopping at San Juan Smokehouse Online Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Item: Shirts

Shipment method: USPS

Estimated delivery time: 1.5-2 weeks

Shipment cost: $4.00

Item: Hats

Shipment method: USPS

Estimated delivery time: 2.5-3 weeks

Shipment cost: $5.00

Item: Rubs

Shipment method: USPS

Estimated delivery time: 3-5 business days

Shipment cost: $6.70

Item: Koozies

Shipment method: USPS

Estimated delivery time: 3-5 business days

Shipment cost: $1.50

Delivery delays can occasionally occur. Time of estimated delivery time takes into account the following production times:

Shirts: 1 week

Hats: 2 weeks

San Juan Smokehouse ships to addresses within the U.S. and U.S. Territories.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

San Juan Smokehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

San Juan Smokehouse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S..

Refund Policy

Our store has a No Returns policy. All purchases are final except for extenuating circumstances. Please contact us for more details if you need further assistance.